We welcome you to Mad Over Candles. You may be accessing our Site from a mobile or computer or phone device (through an iOS or Android application, for example) and these Terms of use shall govern your use of our site and your conduct, regardless of the means of access.

These Terms of Use govern all the products offered on the platform including the additional services.

The Platform is only to be used for your personal non-commercial use and information. Your use of the Services and features of the Platform shall be governed by these Terms and Conditions (hereinafter ” Terms of Use “) along with the Privacy Policy Cancellation, Refund and Return Policy (together ” Policies “) as modified and amended from time to time.

Make sure that you have read all the terms and conditions properly. While availing current or future services that are offered by the site or its affiliates, you will abide by these conditions and guidelines that are applicable.  If you do indeed not agree to any of the terms enumerated herein or the policies, please do not use the platform. You are responsible to ensure that your access to this platform and material available on or through it are legal in each jurisdiction, in or through which you access or view the platform or such material.

The Privacy Policy

Make sure that you thoroughly review the privacy policy that governs the visit to our Site. You shall understand our practices properly.

USER ACCOUNT

This Site is directed to be used by adults only. Therefore, we assume that any minor, if at all, accessing/using/browsing our Site is under the supervision of their guardians. Please be informed that Mad Over Candles or its associates do not knowingly collect information from minors. You shall be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password. You acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature or manner.

If you are accessing/using/browsing the site on someone else’s behalf; you represent that you have the authority to bind that person to all the terms and conditions herein. In the event that the person refuses to be bound as the principal to the Terms of Use, you agree to act liability and responsibility for any harm caused by any wrongful use of the site resulting from such access or use of the site in whatsoever nature.

If you become aware or have any reasons to believe that the security of your account has been breached, please don’t hesitate to contact us immediately at maadovercandles@gmail.com. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to Mad Over Candles.

We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms of Use are violated or if we at our sole discretion may decide that it would be in Mad Over Candle’s best interests to do so. You are solely responsible for all contents that you upload, post, email or otherwise transmit via the Site. The information provided to us shall be maintained by us in accordance with our Privacy Policy.

Description of Product

At Mad Over Candles, we attempt to be as accurate as possible in the description of our products on the Platform. However, Mad Over Candles does not warrant that the product description, color, information or any other content of the Platform is accurate, complete, reliable, current or error-free. The Site may contain typographical errors or inaccuracies and may not be complete or current. Further, the product pictures are indicative and may not match the actual product.

Mad Over Candles reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted ) without prior notice. You are to take note that such inaccuracies or omissions or errors may also relate to pricing and availability of the product or services.

Source Policy :We at Mad Over Candles are not liable to provide you with any information regarding the source of our Candle Raw Materials, Packaging Materials, our making process , Vendor Details or anything related to our business details. Such Queries will not be entertained whatsoever. 

Candle Making Policy :Once your order is placed if via website then the same product as shown on the website will be delivered to you. Requests such as to show the product /share product images or video just before dispatch will not be entertained as all information is already provided under product details.

If your order is placed via website/ Instagram DM / WhatsApp or incase of Bulk order / Retail order and if it requires customization or its normal order and after everything being discussed with you and confirmed from your end. Requests such as to show the product/share product images or video just before dispatch will not be entertained whatsoever as everything was confirmed and discussed with you before in hand and at the time of placing your order.
 
Payment Policy: Incase of Bulk Orders/ Retail Orders  taken via Instagram then it’s mandatory to pay full amount of candle charges in advance and shipping charges needs to be paid by you at the time of delivery of your order. Requests for 50% or 70% advance payments will not be entertained whatsoever.
 
Candle charges payment is taken 100% in advance so as to invest the money paid by you to purchase required materials to make your order such as candle material, packaging material and miscellaneous expenses.
 
If you are requesting us to pay just 50% or 70% candle charges in advance then kindly note we are delivering 100% of your order not 50% , not 70%. So, you are also expected to pay 100% candle advance charges as we are also providing you with 100% product quantity and quality. 
 
If you are hesitant to place your order due to trust issues  then kindly check our client reviews, you can place retail order if that product is listed on website or via Instagram DM and check for yourself the credibility of our products. If still you do not trust online sources for placing your order then we cannot help you in that case place your order on some other platform.
 
If you require any customization in case of Retail order in terms of customized tags  /candle fragrance/color/ design variation/ different packaging material or anything apart from the original product with original packaging shown to you then extra charges will be applicable accordingly.
 
In case of bulk orders if your order requires too much of customization or altogether a Different packaging then charges will be applicable accordingly.

Terms and Conditions For all Purchases

The orders are for you to buy products from us. We will accept your offer by issuing a confirmation email or by confirming through mobile about the products that you have ordered. These acceptances are subject to your assent to the conditions of sale. No other conditions will be applicable in this context.

Methods of Electronic Communication

As you visit our Site or send any emails to use, you actually are communicating electronically. With this communication you give the consent for receiving communication from our end electronically. We can post notices to our website or communicate with you directly through mail. You will have to agree that all the notices and any other forms of communications that are provided by us electronically completely satisfy any kinds of legal necessities and such communications are in writing terms.

Prices

The prices that we post on this website are subject to changes and without any prior notice. The prices that are available before the commencement of order will be applicable. The prices that are posted also include charges and taxes. In case, if there are any additional charges, it will be notified on the website.

Providing Policy: The packaging materials/candle containers/raw candle making materials required to pack/ make candles be it the external box packaging /packaging required to protect candles during shipment/candle jars or containers are entirely utilized for fulfillment of client’s order for single or bulk orders be it website or via Instagram. We are not liable to provide you with just the empty packaging materials/empty candle containers/just raw candle making materials. Kindly note such requests will not be entertained whatsoever.

Policies of the Site, Modification, and Severability

You should review our other policies, as well. We have the right to make any change in our websites, the terms and conditions and the policies any time. If these conditions are invalid, unenforceable or void for any reason, the condition can be deemed as severable. It will also not create any effect on the validity or enforceability of other conditions.

Rights of Intellectual Property

Copyright: All the contents like graphics, texts, button icons, logos, digital downloads, audio clips is the property of madovercandles.in and is completely protected by Indian law of Copyright. The content is also the exclusive property of the Site including the software in use.

Trademarks

Protected Marks: The protected marks include com & design and other things that are in the website.

Protected Graphics: The graphics, page headers, logos, icons, scripts are trademarks of the Site. These trademarks and trade dress might not be used in relation to products and services that are not of the company. All the other trademarks are owned by the company .

Branding : All our Manufactured Products including Candles / Wax Sachets / Wax Melts whether ordered individually via our website/ Instagram DM or for Return Gifts for Bulk Orders will be provided with our Branding Sticker / mention in Customized / Normal Tags. In this case if you request our brand removal then extra charges will be applicable.

Our Branding will not be done in case of White Labelling Order and extra charges will be applicable for Branding Removal in this Case. 

LIMITED LICENCE

Mad Over Candles grants you limited, non-exclusive, non-transferable, non-sublicensable license to access, and make personal and non-commercial use of the Site. All rights not expressly granted to you in these Terms of Use, are reserved and retained by the Site.

Mad Over Candles reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the Site and to block and prevent your future access to the Site.

INDEMNITY

You agree to defend, indemnify and hold harmless Mad Over Candles, its employees, directors, officers, agents and their successors and assigns, its holding, subsidiaries, partners, or licensors from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Mad Over Candles or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under the Terms of Use, or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of the Terms of Use.

The Law and Jurisdiction

The above mentioned terms and conditions will be in use in accordance with the Indian laws. 

Disclaimer of warranties and Limitation of Liability

The complete Site is provided by madovercandles.in on the basis of as is and as available. The company does not represent or warrant any kind of operations. It also does not express or implies the information on the Site or the operation along with the additional materials, contents or products that are part of this Site. It is you as a customer who agrees that the use of this Site is solely at your own risk.

As applicable by law, madovercandles.in disclaims all the warranties to the full extent. It also disclaims the expression or implication that are not limited to but implied with the warranties of merchantability as well as fitness. These conditions are stated for a special purpose. The Site also does not warrant that the total Site, the servers, the emails sent are completely free of any harmful components or viruses. However, the Site will not take the liability of any damages that arises from the usage of the Site that also includes any kind of incidental, direct, indirect or kinds of consequential damages, as a whole.

In no event shall Mad Over Candles or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Mad Over Candle’s website or mobile app, even if Mad Over Candles or Mad Over Candle’s authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

If you have any questions regarding these Terms and Conditions, please email us at maadovercandles@gmail.com

CONTACT INFORMATION

Customer Service Desk
E-mail – maadovercandles@gmail.com

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